Support

Got a question, a problem or feedback? Write to us in the support chat. A real person reads every message.

Open the Support Chat

You can also email us at info@b263.io.

We answer every message as soon as we can.

What helps us help you

Polycue sends us nothing, so we only know what you tell us. Please include:

• The Polycue version: Settings › About › Version in Polycue.
• Your iPhone model and iOS version: Settings › General › About on your iPhone.
• What you did, what you expected, and what happened instead.
• If one flow is affected: export it (touch and hold it in the library, then Export…) and attach the file.
• For a problem with the cues: whether sound and voice are on, and whether other audio was playing.

Purchases

Bought Unlimited before, or set up a new iPhone? In Polycue, open Settings › Purchases and tap Restore Purchases.

Apple manages subscriptions. To change or cancel one, open Settings on your iPhone, tap your name, then Subscriptions.

Cancel a subscription from Apple

Bought Lifetime while a subscription was active? The subscription keeps renewing until you cancel it.

If your subscription ends, nothing is deleted or locked. All your flows stay and keep running.

Apple handles refunds, not us. You can request one at reportaproblem.apple.com.

Request a refund from Apple

Create with AI

Create with AI is part of Unlimited and uses your own Claude API key. Create a key in the Claude Console, then add it in Polycue under Settings › Create with AI › Claude API Key and tap Test Connection.

API keys in the Claude Console

Anthropic bills the requests to your Anthropic account. Questions about the bill or your key's limits go to Anthropic; questions about the flows go to us.

To remove your key, go to Settings › Create with AI › Claude API Key › Remove API Key. Remove it before you delete the app if you want it gone.

Legal

More answers are in the questions on the home page.

How Polycue handles your data is in the Privacy policy. The Terms of use and the Impressum are here too.